Ts & Cs
Ts & Cs & REFUND POLICY
• In the event that you are unable to attend there will be no refund or transfer of money to another set of classes.
• Current class attendees will receive a minimum of 48 hours of Priority Booking when dates are released for each block of classes.
• Any classes NOT paid for when Priority Booking ends will be forfeited and offered on a first come first served basis.
• Drop In / Taster sessions will always be booked on a first come, first served basis.
• Classes booked MUST be paid for in full AT THE TIME OF BOOKING.
• Class fees are non transferable and non refundable.
• If you are unable to attend a class during the course there is no option to make this up unless a class swap can be arranged. Class swaps WILL ONLY BE PERMITTED BY PRIOR ARRANGEMENT with the instructor.
• Class swaps will be arranged on a first come first served basis and it may not always be possible to accommodate everyone’s requests.
• Requests for swaps can be made when you are in for your class OR during office hours up to 48 hours before the scheduled class that you will miss.
• Class Swaps MUST be taken within the SAME week of the block (ie Mon – Fri) as the missed class.
• Class swaps are subject to space available in the desired class.
COVID – 19
The Covid-19 virus has a long incubation period during which carriers of the virus may not show symptoms and will still be highly contagious.
Due to the frequency of visits of other clients, the characteristics of PiIates sessions, that there is an elevated risk of contracting the virus simply by attending the studio.
You MUST not attend for classes if you have any of the following symptoms:
– A high temperature (or Fever) above 37.9 c
– A new continuous cough
– A loss of, or change, in your normal sense of taste or smell.
You MUST not attend class if someone at home is displaying the above symptoms.
***Please note missed classes due to Covid-19 symptoms will not be refunded or transferred as per the above refund policy.
LOCKDOWN AFFECTING GROUP CLASSES
In the unlikely event there are further lockdowns requiring a suspension of classes we reserve the right to substitute the classes with our Video Class Channel or suspend the block and recommence once guidelines allow. No refunds will be issued.
MASK / FACE COVERINGS – Mask to Mat / Mask to Machine
Please WEAR A MASK on entering the building until you get to your Mat or Machine. You can remove it once you are at your Mat or Machine and place it into a clean plastic bag that you bring with you.
There is no requirement to wear a mask during your class. Please put your mask on at the end of your class until you have left the Studio.
Your instructor will wear a mask or visor if they need to come closer to you to give instructions.
HYGIENE & SOCIAL DISTANCING POLICY
• Please DO NOT to arrive early to class.
• There is to be NO gathering or loitering of clients in entrance, stair well or waiting areas.
• You MUST SANITISE HANDS on entry and exit to studio. (Hand sanitising points are available)
• Please do not to bring excess belongings to class and to wear shoes that are easy to remove eg sliders/flip flops.
• Socks (preferably with grip) are MANDATORY and MUST be worn.
• There are to be NO shoes worn onto studio floor.
• Please arrive ready to do class as no changing facilities will be available.
• Toilet facilities are available but only if required urgently.
• On arrival should remove shoes swiftly and go straight to your mat/reformer.
• Classes are 50 mins long to allow 20mins between each class for cleaning and client changeover.
• All equipment used will be disinfected fully after each class. Both clients and instructor are responsible for this.
• Social distancing of 2m to be encouraged at all times.
• You should consider purchasing your own head pillow and bringing it to class. Folded towels are not acceptable.
• There will be no tactile (hands on) correction given by the instructor during the class.
• Once your class is finished please clean all equipment used with the disinfectant provided. Then exit the studio as swiftly as possible.
Who we are: North Coast Pilates & Physiotherapy (also referred to in this policy as “we”, “us”, or “our”).
How to contact us:
Unit 6 / 6A Gateside Road Business Park, Coleraine, BT52 2RE
Tel: 0287032 1477; Email: email@example.com
Why we need and how we use your personal information: We only collect, use and store your information where we have lawful grounds and legitimate business reasons to do so.
Information Collection and how we use it:
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This personal information may include, but is not limited to, your email address, name, phone number, postal address or other contact information.
Computer browsing information – Log data:
Class Booking – Third Party via Acuity Scheduler:
Your details can be permanently removed from the scheduling database by contacting us here
Access to the scheduler by North Coast Pilates & Physiotherapy staff is password protected and only for the express purpose of scheduling classes.
These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Information from other sources (third parties):
Some personal information may be provided to us by third parties such as insurance companies or other businesses. In some cases, you will have previously submitted your personal information to them and given them approval to pass this information on for certain purposes.
Such information will only be obtained from reputable sources which operate in accordance with the General Data Protection Regulation.
By providing your registration details via the North Coast Pilates & Physiotherapy website or by purchasing classes you will be asked for your express consent to “opt in” to marketing emails including booking open notices. You will be able to opt-out of emails/texts at any time. In addition, you have the option to export any customer data we hold about you by contacting us directly. You also have the ability to quickly delete all of the class booking information stored via our third party booking scheduler, Acuity Scheduler by contacting us. Should you have any issues please contact firstname.lastname@example.org
Web based request forms:
When you fill out the forms on our website or on booking a class online via our third party booking scheduler, Acuity Scheduling, we store the data you send us. We may use this information to improve customer service and for marketing purposes. This data is NOT passed on to any third party organisations and resides in secure web-based database.
In clinic forms:
When you visit our Clinic/Studio you will fill out a standardised registration form. This form will collect the following details: Name Address Date of Birth Telephone Number Email address GP details Private medical Insurance (PMI) details (if applicable) The purpose of this information is to allow your clinician to ensure they manage your case with the relevant due care and consideration for your age, your requirements and your program. The PMI details are used to bill your insurer as appropriate or to communicate directly with them if appropriate. None of your information is passed to a third party unless under your explicit consent to release details. Your PMI may ask for reports of your sessions but this will only occur with your consent. You may request us to write a letter to a school, a consultant or another person of interest to you. In doing so we will use your name, DOB and relevant medical details on that letter. You will also receive a copy of the letter should you so choose.
Physiotherapy Treatment Notes:
Whilst attending for treatment, medical records and notes will be kept about you. The Chartered Society of Physiotherapy advises that the minimum amount of time a standard adult record should be kept is eight years. North Coast Pilates & Physiotherapy securely stores all records in an area restricted to staff only and only clinical staff will have “as needed” access to these only.
Please note our staff is trained to collect, use and disclose personal information only as necessary and as discreetly as possible. All unnecessary paperwork is shredded so it cannot be seen or duplicated.
E-mail use Policy:
If you “opt in” your email address will be added to our database and may be used for contacting you in regards to your sessions, your programs, marketing campaigns, offers and other generalised information. North Coast Pilates & Physiotherapy marketing campaigns are mainly distributed by MailChimp, but may also be sent from Microsoft Outlook or other email providers. If you do not wish to receive any of this information you can unsubscribe at any time via unsubscribe buttons or by emailing email@example.com requesting this.
We will disclose your Personal Information where required to do so by law or in accordance with an order of a court of competent jurisdiction. We will also disclose your information if we believe that lawful disclosure is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.
The protection of your personal information is vitally important to us. We will strive to protect your Personal Information in all means reasonably required by us to do so. However, as no form of data transmission is 100% reliable we cannot guarantee its absolute security. Therefore we make no warranties as to the level of security afforded to your data. We will however always act in accordance with the relevant UK and EU legislation.
We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Information, please contact us.
How long we keep information about you: We will keep your information for as long as it is required to enable us to provide our services. This will usually be a minimum period of seven years or otherwise as determined by law or regulation. Once we decide that we no longer need your information it will be securely and confidentially destroyed.
Your data protection rights: You have certain legal rights under UK data protection law and regulations, summarised as follows:
The right to be informed about our data processing activities, including through Privacy Policies/ Notices such as this.
The right of access to the personal information we hold about you. To request a copy of this information you must make a subject access request in writing to us.
The right of rectification. You may ask us to correct any inaccurate or incomplete data within one month.
The right to erasure and to restrict processing. You have the right to have your personal data erased.
The right to data portability. On your request, we will provide you with your personal data in a structured format.
If you want to invoke any of these rights please write to us: North Coast Pilates & Physiotherapy, Unit 6 / 6A Gateside Road Business Park, Coleraine, BT52 2RE or email: firstname.lastname@example.org
Withdrawal of consent:
Where you have provided your specific consent to the use of personal data, you may withdraw that consent by contacting us:
North Coast Pilates & Physiotherapy, Unit 6 / 6A Gateside Road Business Park, Coleraine, BT52 2RE
How to make a complaint:
If you wish to make a complaint about how we hold or use your data, please contact us at the address, email or telephone number above.
If you are dissatisfied with how we deal with your complaint, you may contact the Information Commissioner’s Office: Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF, Phone: 0303 123 1113; Website: www.ico.org.uk
Professional knowledgeable service
I have been doing one to one classes with Lizzy at North Coast Pilates since November and nine months later I can't believe the difference. I have had back pain for years and have had two operations over the last six years and been told I will need a third (spinal fusion). I have to admit it scared the life out of me the thought of trying it for fear of pain. Lizzy has been brilliant building up a tailored workout month by month and in the process building up confidence to be able to try and do thing that I though would have been impossible. I am not totally pain free but its a massive difference and if I'm having a bit of bad day instead of popping painkillers and laying down for the day, I'm doing Pilates to free things up and being able to get up and on with things. You couldn't ask for a more friend and professional service from someone so knowledgeable in Pilates, and its such peace of mind knowing they are all physiotherapists. Would recommend to anyone with back problems.
First class mat and reformer studios run in such a caring and professional way by Lizzy and her helpers who are all fully trained and qualified in physiotherapy and APPI Pilates. Her classes are fun to attend and I have greatly benefited from them both before and after a hip replacement. My core muscles were strengthened which aided and shortened my recovery. I continue to go to reformer classes to help retain my mobility, strength and general wellbeing.
NCP are a wonderful example of a truly caring and totally professional business.
Onto a winner
I sought out Lizzy 3 years ago, following years of back issues. Back then my pain levels were debilitating, significantly impacting my daily life. I’d attended many Physio and Chiropractor clinics with limited results. Since contacting NCP I’ve attended physio, acupuncture, matwork, mum & baby pilates & now have the strength to attend the reformer classes. I’ve went from walking with a stick & having to sit down frequently when walking, to being able to push my toddler in his pram for over an hour with no pain at all. I know this is down to the professional treatment, guidance, encouragement & support of Lizzy, before, during & after my pregnancy. Add to this her friendly demeanour, good chat, bright, spacious & modern studios & you’re on to a winner. If you have any type of mobility issues or pain impacting you then I cannot recommend NCP enough. The physio will treat your ailment & the pilates will help reduce your chances of reoccurring injuries, providing tools to manage flare ups.
Fantastic, professional, approachable
What can I say, fantastic, professional, approachable, fun, knowledgeable, I could go on.
The level of dedication Lizzy & her team of physio only instructors offer in such a warm, friendly, state of the art environment is unrivalled in the area.
No one can offer such a high level of expertise mixed with such warm personalities.
The simple fact that Lizzy is the instructor to teachers says it all!!
Not only is she the expert, but she is one of the few to offer such a lovely environment for her classes, not to mention the fact she is the only one to offer Reformer classes.
Absolutely 5 stars all round for Lizzy & all her instructors.
Cannot recommend enough
I have been attending Lizzy’s mat work classes for about 2 and 1/2 years and her reformer classes for just over a year. Prior to starting Pilates, I had severe back pain 3 to 4 times per year and my back would ‘go out’ leaving me hobbling for 4-5 days each time. Pain relief medication didn’t touch the pain and I attended a physio who recommended Pilates to increase my core strength. It was the best advice I’ve ever been given. I am pleased to say that I have not had any further episodes of back pain for 2 years and 2 months! I cannot recommend Lizzy and her colleagues highly enough. I will be attending Pilates for life. Anyone with any back issues should definitely give it a try it’s life changing!